The most frequently asked questions on LMH boutique regarding products, general terms and conditions, online orders, shipments, returns and payments.


It’s like a vip membership. Due to the uniqueness of our products, handcrafted individually in Italy using rare and precious fabrics, we can only produce a limited number of pieces which tend to go out of stock very quickly. Because we know it’s hard to wait for your perfect essential item, we reserve some of our garments for our front row guests. If you’re invited to our front row, you may find your essential piece ready to be yours right now.

It’s by invitation only. Yours could come from one of the creators who collaborate with us. Follow our instagram page  and the hashtag #LMHfrontrow to find out more.

Due to the rarity of the fabrics we use to create our exclusive handcrafted items, only a limited number of pieces are made each season. So, if you have your eye on something, don’t wait. There’s a chance it won’t be back for some time. If the item you’re after is out of stock, you can pre-order it.

Our products are handmade individually by our craftspeople in Italy, so each item may need some time to become available. If the product you’re looking after is not available, you can pre order it and receive it within 28 days.

Just contact our customer care team to find out if/when a new product will become available again.

LMH Essentials are sold exclusively online and are not available through retail outlets. Occasionally, you will be able to find a selection of our Essentials in selected boutique hotels all over the world. Follow us on Instagram or check our Journal to learn more about our partnerships.

No. Due to the unique and limited nature of our products, handcrafted individually in Italy using rare and precious fabrics, LMH items are always in high demand and usually run out of stock quickly.

No, you don’t need to be registered to make purchases in the LMH boutique. However, customers who are registered enjoy special access and other surprise privileges from time to time. What’s more, it allows you to check and track your orders, review past purchases, save your address and card details so you can shop more easily next time.

Contact our customer care team and please explain the problems you have encountered.

You can subscribe to LMH trend updates by completing the short form at the bottom of every page of our website.

Simply click on the ‘unsubscribe’ link found at the end of the trend updates you have received.

We store your name and contact details in addition to your previous purchases and browsing history on our site. For more information, please see our privacy policy.

Yes. This is necessary for most online businesses. However, we only share your information with trusted companies who have responsible data protection policies with whom we partner to provide our products to you. For more information, please see our privacy policy.


Our products are in demand worldwide, so we ship everywhere.

Nothing at all. Shipping and returns worldwide are all free of charge.

You can expect delivery within 5 working days. Delivery times begin on the shipment date and vary depending on the available service in each country. You’ll receive an email with the tracking number when your order is shipped from our warehouse.

Taxes are included in the price throughout Europe. Orders outside of Europe may be subject to additional taxes according to the national legislation of the shipping destination country.

We ship from inside the European union, so customs and import duties depend on your country’s trading relationship with the eu. As customs can vary from country to country, we advise you check your own country’s import status if you’re unsure.

To check its progress, just click the tracking button on the purchase confirmation email you received and you will be able to follow the status of the shipment.

On our product page. Here, you’ll find a size guide to help you choose the best fit.

Unfortunately, it isn’t possible to add products to an existing order. Please place a separate order instead.

LMH orders are always shipped in their exclusive branded gift packaging. During checkout, you can request our gift option which will include a personal message written on a card placed in the box. In this case the invoice won’t be placed in the box but just sent to you by email.

If there are any issues with your LMH essential item, we will be happy to exchange it or help find you an alternative solution.

All online transactions are transmitted via stripe. Stripe has been audited by an independent pci qualified security assessor and is certified as a pci level 1 service provider. This is the most stringent level of certification available in the payments industry.

Upon delivery, the courier may require the your signature or that of a delegated person.

All products shipped by LMH are insured against theft and damage during transit from our warehouse to the delivery address. If your delivered parcel is delivered damaged in any way, we recommend that you accept the shipment as ‘goods unchecked’ before signing.

Products purchased from our online boutique are shipped from Italy.


Yes, you can return a product free of charge within 30 days of receiving your it. Please refer to our shipping & return policy section

Due to the limited number of product we produce each season, we cannot guarantee to replace a product with a different size or color. You can always return your order within 30 days and place a new order. Returns and shipment will always be free of charge.

The person who placed the order can return a product received as a gift within 30 days of that order being received. For more information, please see our returns policy section or contact our customer care team.

Simply contact our customer care team giving us your contact details and order number and we will provide you a new return label.

Unfortunately not. Each returned order needs to correspond to a specific return authorization request.

Yes, you can use a different courier from the one indicated by the seller. In that case, the customer assumes responsibility for the shipping costs and any damage or loss of the products during the return shipment.

Once the returned item has been delivered to our warehouse, you’ll receive an email from us asking you if the return has been accepted. If yes, you’ll receive a refund using the payment method you chose when purchasing from our website. For further information please check the returns section.

Once we receive your returned item in our warehouse, we’ll proceed to issue your refund within a few days. The time required for the refund will depend on the payment method used when ordering. Generally, takes less than 14 days from receipt of the returned item. Possible delays in the refund appearing in your account may depend on the payment method used.

We can only accept returns from the country to which an order was originally shipped. For example, orders delivered to Italy must be returned from Italy. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).


The payment methods for purchases in our online boutique are: credit cards (Visa, Mastercard, American Express) and Paypal. The billing address needs top match the address registered with the payment method you wish to use.

The amount will be charged on the selected method of payment when you place the order. You’ll receive updates on the status of your order or pre-order by email.

A paper copy of your invoice will be included in the box together with your purchase, unless your purchase is a gift. If you need an electronic copy of the invoice, just contact our customer care team.

If you receive a notification advising that the payment method has been declined, please check that:
the details of the card or payment information have been entered correctly, the security code is correct, the credit card has not expired. In the event that all of the above information is correct, please contact your bank or the payment service provider.

All payments need to be made in euros.